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Our Newsletter


Store Policies

Store Policies

 

ALL HOLIDAY/CLEARANCE MERCHANDISE IS FINAL SALE!    Scroll down for return policy.  By placing an order, you've agreed to all our policies.

Once an order is placed, no cancellations are accepted unless approved.   If a cancellation occurs after the credit card is charged and a refund is issued back to the card, the buyer will be responsible for paying any transaction fees that occur due to the two credit card transactions.   Please make sure to measure your pet properly before ordering.   Contact us if you are unsure on sizing at 561-252-8863. 

SHIPPING INFORMATION:  Paws on Palm Beach ships using the United States Postal Service for smaller packages, FEDEX for larger shipments.  We are not responsible for incorrect addresses given, refused shipments, and/or unclaimed shipments.  Typically, Standard Shipping orders usually ship within 5-15 business days, as many items are custom-made or ship out directly from the designer.  Priority Shipping orders will ship in 1-3 business days provided the items are in stock.  If not, priority shipping will be canceled and standard shipping charges will incur.  You will be informed via email.   Bulky/oversized/heavy items(furniture, dog food etc) shipments will incur additional shipping charges.  We contact you via email with your additional shipping charges.    PS. We recycle our shipping and packing  materials/boxes.  We ship orders with delivery confirmation/signature confirmation and insurance.  If  the USPS  confirms the delivery with the delivery confirmation number, then the  Paws on Palm Beach is not responsible thereafter.  No shipping times are guaranteed but for express mail.  Please call us at 561-252-8863 for express mail prices.  BELOW IS OUR SHIPPING CHARGES.  ALL ORDERS OVER $100 RECEIVE FREE STANDARD SHIPPING(EXCLUDING INTERNATIONAL/BULKY ITEMS/BED/CARRIERS/  HEAVY FOOD ITEMS).  Free shipping orders will be required to pay shipping on exchanged items, please measure your dog carefully.    ORDER AMT                          STANDARD USPS                      PRIORITY

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INTERNATIONAL ORDERS, PLEASE READ!  As of January 18th, 2013 all international orders will have a minimum shipping charge of $34.95($24.95 for Canada) for priority international regardless of invoice shipping amount as those are U.S. prices - additional charges may incur depending on weight/size of the order.  We are not responsible for lost/stolen packages shipped using this method.  If you prefer your order to be shipped express international, please inform us via email.  Using this method with enable your package to be tracked/insured.  Minimum charge is $49.95 depending on weight/size of the shipment.  We cannot guarantee the shipping times for international orders as customs' can hold up a shipment.   International Orders can take up to 8 weeks or more to arrive, so please be patient.  Paws on Palm Beach is not responsible for any extra custom duties or fees incurred by the buyer's country. They are the buyer's responsibility. 

RETURN POLICY:   If for any reason you are displeased with your purchase, simply return the item(s) unused, unwashed, and resellable within 15 days after receiving your package for a full store credit only.  No refunds of any kind are accepted.  If the item is deemed not resellable, we cannot accept the return, that includes anything peed on or worn/used items.

 In the event of a desired exchange, please contact our us first via phone: 561-252-8863 or email: [email protected].   When mailing back item(s), please enclose the packing slip that arrived with the shipment and a brief description of how you would like us to proceed with the store credit or exchange.

All store credits do not expire and will be honored on-line or in our retail boutique. Please keep in mind that we do not refund shipping charges and you will be charged for the return shipping charges on exchanges.  Even if you received free shipping on your order, you will be responsible for any shipping charges incurred with an exchange. 

One sizing exchange is allowed per item.  More than one exchange will incur a 15% restocking fee.  Shoes are only exchangeable for other shoes sizes, no exceptions.

Please be advised: All returned merchandise must be unwashed, unworn, and unused.   Any clearance/sale, personalized, custom, or perishable orders will not be accepted for return.

Due to health reasons, no returns can be accepted on carriers, beds, strollers, carseats, or toys.   We apologize for the inconvenience.

We recommend shipping your item back with some sort of tracking as we are not responsible for lost/stolen packages. 

Please send all exchanges to:

Paws on Palm Beach

Attention: Exchanges

516 Sandtree Dr.

Palm Beach Gardens, FL 33403

 

Prices subject to change without notice.